DeveloperWeek 2019

Scalability is not just about building apps so that they don’t crash when a lot of users show up, it’s about designing your organization – products, services, engineering and culture – so that it doesn’t crash when it needs to seize new opportunities and sustainably grow. For startups and enterprises alike, the value of speed, the ability to pivot rapidly and to orient around customer behavior has increased– these abilities are now essential, some would argue - existential. Yet, growth brings an asymmetry: you now have to be stable, cost efficient, and keep customer promises, while disrupting yourself - building the next propositions for customer delight. Only a handful of companies in the world have experienced the growth-related challenges that Publicis.Sapient has navigated with its clients; fewer still have proven approaches to overcome such challenges. Sheldon and his teams are the thinkers, designers and builders of some of the largest digital platforms in the world, including two of the top 5 US retail e-commerce sites, the global mobile platform for the world’s largest restaurant operator, and the trading systems of one of largest oil majors. In this session, Sheldon will distill the true foundations of scalability - people, processes, and technology – and how to organize all three for increasing customer and business impact.