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Thursday, February 21 • 4:00pm - 4:25pm
EXEC TALK: Driving More Meaningful Customer Interactions with AI

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As the calendar flips to 2019, enterprises are increasingly moving artificial intelligence to the top of their priorities. AI promises to help automate processes and make crucial operations, such as customer interactions, more intelligent. Now, businesses can more quickly offer services that previously seemed complex or out of reach, creating the future of customer communications, today. Yet, building AI into products can be challenging, even despite the growth in AI-enabling technology. Bryan Stokes, Sr. Director of Product Management at Vonage, will discuss how enterprises with limited machine learning expertise can leverage simple, secure and flexible solutions to deploy AI in their contact centers. He’ll draw on his experience to explain how enterprises can adapt to customer demands and generate new insights to better serve and delight customers. By enabling AI-based tools, such as programmable building blocks, chatbots, open source skills-based routing, and real-time sentiment analysis, intelligent communications are helping companies to drive better business outcomes.

avatar for Bryan Stokes

Bryan Stokes

Sr. Director, Product Management at Vonage, Vonage
Bryan lives at the intersection of technology, innovation, and business. He has been the go-to person at Vonage to make technology work for the customer and not the other way around. Bryan has developed patented solutions for business problems and created business value by enabling... Read More →

Thursday February 21, 2019 4:00pm - 4:25pm PST
West Hall EXEC Stage