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Thursday, February 21 • 10:00am - 10:25am
PRO TALK: Inside Hopper’s AI Infrastructure: Developing Personalization with Limited Organic Feedback

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In this talk, we’ll discuss our production-level, end-to-end infrastructure and workflows to develop AI for travel predictions and recommendations, which now drive 25% of Hopper’s sales. We’ll explore the continuous data ingest from our users (over 30M downloads), and how it enables AI developers to iterate training new neural network designs across millions of users and validate their behavior over multiple data sets. The obstacles faced by the travel industry, such as limited organic feedback (on average people plan 2-3 trips per year vs. 2-3 movies per night on a platform like Netflix), aren’t limited to the travel ecosystem. We will share how the problems we’ve solved in building this infrastructure for training and inference at scale are applicable to others deploying AI-based services.

avatar for Joost Ouwerkerk

Joost Ouwerkerk

Cofounder + CTO, Hopper
Joost Ouwerkerk is the co-founder and CTO of Hopper, where he leads a global team responsible for all technology including user and supplier facing platforms. Joost previously worked in Product Management at Expedia and Software Engineering at Newtrade Technologies (acquired by Expedia... Read More →

Thursday February 21, 2019 10:00am - 10:25am PST
Grand Ballroom - Stage B